***SAME-DAY DELIVERY SERVICES ON HOLD***
Recognizing the significant impact the upcoming changes to the vaping industry will have on our customers, we are seizing this opportunity to overhaul our website, software, and systems for an improved customer experience. While we implement these changes and get our staff up to speed, we will unfortunately need to halt our same-day delivery services until November 1st. Your satisfaction is our number one priority, so we are looking forward to implementing the following changes for a better, more streamlined experience for both you and our team:
Recognizing the significant impact the upcoming changes to the vaping industry will have on our customers, we are seizing this opportunity to overhaul our website, software, and systems for an improved customer experience. While we implement these changes and get our staff up to speed, we will unfortunately need to halt our same-day delivery services until November 1st. Your satisfaction is our number one priority, so we are looking forward to implementing the following changes for a better, more streamlined experience for both you and our team:
- Revamped website for better user experience
- New inventory management software for more accurate inventory counts
- Pre-order option for out-of-stock items
- Updated inventory lists with all discontinued products removed
- Robust CRM system
- New sales team trained to provide amazing customer service
- Loyalty program
- Bringing back FREE same-day local delivery for Ontario residents
- Bulk product pricing and deals for pick-up customers from Quebec
Thank you to our amazing customers for your continued support and patience as we strive to provide you with the best service possible.
